Frequently Asked Questions

MY ACCOUNT

To save time on your next purchases, you can open an account. This means that you save your titles, First name, Last name, Email and Password.

On your account, you can:

  • Update or download your personal information.
  • Add or modify one or more addresses for your deliveries and invoicing.
  • View the history and details of your orders.
  • Track the status of your orders and deliveries.
  • View your assets.
  • Manage your Wishlist.
  • Change your cookie preferences.
  • Manage your newsletter subscription.

If you are not logged in, click on the “Login” link. All you need to do is enter your email address and password, then click on the Login button.

If you are logged in, simply click on the link with your name.

If you have forgotten your password, click on “Login”, then on the link “Forgot your password? ". After entering the email address associated with your account and clicking “Send reset link”, you will be sent a temporary password.

To delete your account on lelucoparis.com, contact us by email with the address associated with your account at the following address: contact@lelucoparis.com.

Click on your name to access your account, then on “Disconnect”.

Order

Our website lets you discover the creations of the coming season, as well as view and choose from our permanent collection.

The "Collection" section presents the different collections in images, with links to the boutique.
The "Boutique" section describes each model in detail, with purchase functions.

PAYMENT

DELIVERY - TRACKING

RETURN, EXCHANGE AND REFUND

OUR PRODUCTS

Shipping & Returns

Express delivery
14-day return policy

Customer  service

Contact us
Tuesday to Saturday from 10 a.m. to 7 p.m.

PAYMENTS

Visa, Mastercard, Amex, Apple Pay
Payments in 3 instalments free of charge
usermagnifiercross